Shipping Policy

Thank you for shopping at codex-itsolutions. We are committed to delivering your orders efficiently and reliably.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a notification once your order has shipped.

Shipping Rates & Delivery

Local Pickup

Available at: Cairo – Nasr City – Office No. (O52) – Property No. 44 Ahmed Mohamed Ibrahim Street, off Abbas El Akkad Street – Eighth District. Hours: Saturday – Thursday, 10:00 AM – 10:00 PM.

Damaged or Lost Packages

If you receive a damaged package, please contact us at Info@codex-grp.com within 24 hours. For lost packages, we will investigate with the courier to resolve the issue.

Important Notes

• Currently, we only ship within Egypt[cite: 1].
• We do not ship to P.O. Box addresses[cite: 1].
• Please ensure your shipping address is correct to avoid re-shipping charges[cite: 1].